Admin-Ahead had released a FREE Chat Plugin for WHMCS yesterday.
The Plugin offers the following features:
⦁ Agent to Agent chat.
⦁ File transfer via chat.
⦁ Agent status notification.
⦁ Chat transfer between Agents.
⦁ Monitor and Join ongoing chats.
⦁ Initiate chats to site visitors.
⦁ Separate chat log and statistics.
⦁ Web based admin and agent interface.
⦁ Smileys, typing status notification/alerts.
⦁ Pop-up alerts of incoming chats with sound.
⦁ Ability for visitors to rate chat sessions.
⦁ 24/7 Support by Admin-Ahead*
⦁ Option for agents to open tickets with chat logs.
⦁ Agent can handle multiple chats using tabbed browsing.
⦁ Option for visitors to open tickets for unanswered chats.
⦁ Completely browser based, which makes it device independent.
⦁ Real-time visitor information with geo-location and browsing footprint.
⦁ Highlighting of unpaid Invoices at the visitor as well as agent Interface.
⦁ Quick links to latest tickets/invoices and customer profile in agent interface.
⦁ Complete Integration with WHMCS, which allows greater flexibility to access User data.
⦁ Ability to set automatic chat popups based on the time a visitor spends on certain pages.
⦁ Option to allow automatic emailing of chat log to visitor email at the conclusion of chat session.
⦁ Analytics of customer browser enables Agents to predict Customer tendencies and increase conversion rates.
⦁ Automatically sync’s with WHMCS Departments and Agents.
⦁ Create Unlimited Departments and Agent.
This is a Plug and Play Chat system for your WHMCS Billing environment.
You can watch the Intro Video at: https://www.youtube.com/watch?v=lISEhZQ9sTQ